For someone who enjoys working in a medical environment, has good organisational and time management skills and a caring and sunny disposition, the Medical Secretarial Certification course will provide the ideal mix of specialised skills.
Responsible for making patient appointments, maintaining doctors’ schedules and meeting and greeting patients in the doctors’ surgeries, the medical secretary is a vital link in the cycle of patient care.
What’s covered in the course?
This course provides the knowledge and understanding that a medical secretary needs, in order to provide the appropriate level of support. It includes:
- The daily duties of a medical secretary: the job profile and the attributes needed;
- How to manage appointment bookings, why scheduling is important and setting reminders;
- The filing systems used in medical practices and setting up an effective filing system;
- The importance of patient confidentiality and patient privacy;
- The purpose, benefits and management of accurate and complete medical records;
- Medical jargon and terminology;
- Information technology used in the medical profession, basic computer use, electronic prescriptions and patient registrations;
- Maintenance and storage of medical records;
- Health and safety in the workplace;
- Medical supplies and inventory management;
- Communication skills for an effective medical secretary;
- Legal and ethical issues in medical practice;
- Medical (clinical) coding, billing and important aspects of medical administration;
- Career information and prospects.
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Course content
16 modules · 10 hours of learning
- Module 1: Introduction, Job Role and Responsibilities
- Module 1: Introduction, Job Role and Responsibilities
- Module 2 : How to manage Appointment Scheduling
- Module 2 : How to manage Appointment Scheduling
- Module 3 : Filing Systems in Medical Offices
- Module 3 : Filing Systems in Medical Offices
- Module 4 : Patient Confidentiality in the Healthcare Industry
- Module 4 : Patient Confidentiality in the Healthcare Industry
- Module 5 : Definition, Purpose and Benefits of Medical Records
- Module 5 : Definition, Purpose and Benefits of Medical Records
- Module 6 : Understanding Medical Terminology and Jargon
- Module 6 : Understanding Medical Terminology and Jargon
- Module 7 : Information Technology and Computer Usage in Healthcare Administration
- Module 7 : Information Technology and Computer Usage in Healthcare Administration
- Module 8 : Information Technology and Computers
- Module 8 : Information Technology and Computers
- Module 9 : Medical Records Management
- Module 9 : Medical Records Management
- Module 10 : Health and Safety in a Healthcare Setting
- Module 10 : Health and Safety in a Healthcare Setting
- Module 11 : Supplies and Inventory Management and Administration
- Module 11 : Supplies and Inventory Management and Administration
- Module 12 : Communication Skills in a Medical Office
- Module 12 : Communication Skills in a Medical Office
- Module 13 : Communication Skills in a Medical Office Part II
- Module 13 : Communication Skills in a Medical Office Part II
- Module 14 : Law, Medical Services and Ethics
- Module 14 : Law, Medical Services and Ethics
- Module 15: Medical (Clinical) Coding, Billing and Important Aspects of Medical Administration
- Module 15: Medical (Clinical) Coding, Billing and Important Aspects of Medical Administration
- Module 16: Career Information and Prospects
- Module 16: Career Information and Prospects
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