The purpose of this policy is to ensure that effective arrangements exist to help individuals apply their knowledge, skills and experience to make well-informed and realistic decisions about their future options. It offers opportunities for reviewing, learning, assessing, setting up new goals and recording achievements in a variety of areas. It also aims to improve retention, destination data and raise aspirations of all learners across all levels and subjects of study.
This policy also ensures that arrangements exist for developing individual’s roles and opportunities in education, training and employment. It allows individuals to develop the skills necessary to access, interpret and use labour market information (LMI), advice and guidance, to be realistic and ambitious about personal capabilities and aspirations, and make informed decisions about future career progression
All learners need a planned programme of activities to help them choose pathways that are right for them, support them in being able to manage their life choices and sustain employability throughout their lives.
IAG is designed to meet the needs of the learners at Skills Pad and those who are considering learning here. It is impartial, differentiated and personalised to ensure progression, through activities that are appropriate to the stage of the learner in terms of their career, learning, planning and development. Learners are entitled to IAG which meets professional standards of practice and which is person-centred, impartial and confidential
In order to provide the best possible service, we keep a record of learner’s details and a summary of their discussions with us. This record can only be accessed by authorised staff that may need to see this information as part of their work. Skills Pad complies with the requirements of the GDPR regulations 2018/ Data Protection Act 1998.
Skills Pad welcomes enquiries from all people regardless of their age, race, colour, gender, and sexual orientation, religious or political beliefs, disability, marital status, or background.
Skills Pad is committed to the aim that everybody is given equal opportunity to access our IAG services and training resources.
To help us continuously improve our service and address learners’ needs we want to hear from our customers, if so desired, this can be done anonymously.
If customers would like to comment on or compliment the service, or make a complaint, relevant forms are available at Skills Pad offices reception or they may refer to the complaints and appeals procedure.
Our complaints procedure explains clearly how complaints should be made and how these and any unresolved issues are dealt with. All complaints are dealt with in the strictest confidence.