This management communication training helps the managers and team leaders in your business learn more about successful communication, allowing them to professionally liaise with customers and colleagues, and giving them the confidence to debate, discuss and resolve conflict more effectively.
You’ll find plenty of practical tips guiding you towards more successful ways of communicating with your team, while respecting the different communication styles of others. It’s ideal for existing managers or those recently promoted into management roles, setting them up for success.
The course covers:
- The key personal attributes and qualities displayed by good communicators, and how to develop them
- The difference between soft and hard skills and how to use both to best advantage when communicating with your team
- How to manage a range of situations that may occur in a team, and use communication to overcome issues and resolve conflict
- The different types of communication style, how to identify which is most appropriate in which situation, and how to adapt your own style
- The concepts of listening, posture and modulation when communicating, and how to use each to best advantage
- Tips on interacting well with others and building a working environment that is inclusive, motivating and empowering
The course consists of 5 modules (6 hours of learning) and sits within our administration and HR courses, complementing our wider business courses.
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