Sales Talk – Understanding the Jargon Certification

Every industry has its own jargon, and sales is no exception. To an outsider, or anyone new to working in sales, these terms can be confusing, and there are often unspoken rules about when sales jargon should — and shouldn’t — be used.

This Sales Talk course explains what sales jargon means, how salespeople use it and when, including how it conveys sales messages in everyday situations and what happens when it’s used inappropriately.

You will learn

• Why anyone who works in or alongside sales should get to know sales jargon
• How sales talk works, and the different selling approaches in common use
• The purpose of sales jargon, and how it can emphasise a message or build rapport with a customer
• Fifteen pieces of sales jargon you need to know
• When you should not use sales jargon, and seven words and phrases to avoid

The course comprises 4 modules across 0.75 hours of learning. Browse more business courses or view the full CPD course range at Skills Pad.