The Restaurant Hospitality Management Certification Level 2 course gives team members the information, skills and advice needed to fulfil the role of restaurant manager and exceed clients’ service expectations.
On completion, learners have the competence to work as a restaurant manager in settings ranging from a five-star hotel to a local eatery.
What’s covered in the course
- An introduction to the front-of-house function of a restaurant and the role of a restaurant manager in any type of establishment
- Different types of restaurant establishments and layouts
- Delivering excellent customer service and handling complaints calmly and effectively
- Knowledge of drinks and food, including allergens
- Restaurant licensing laws, including age verification
- Restaurant system checklists to keep operations running smoothly and cost-effectively
- Health and safety law from front-of-house to the kitchen, plus food safety and storage
- Common restaurant industry terminology
The course comprises 21 modules across 15 hours of learning. Discover more business courses or browse the full range of CPD courses at Skills Pad.
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