Even successful organisations have to deal with dissatisfied or antagonistic customers from time to time. Handling these situations well requires strong communication skills, a calm manner and a genuine willingness to work with the customer.
This Rescuing Difficult Customers course teaches you how to resolve tense situations and complaints quickly and efficiently.
You will learn
- The reasons why a customer may be dissatisfied with a product or service
- How to use your voice to defuse a tense situation, and how remaining calm can improve a customer’s mood
- Why you should never attempt to deny responsibility
- Why you should focus on the customer first, then the problem that prompted their complaint
- Why you should follow up with a customer after resolving their issue
The course comprises 2 modules across 0.5 hours of learning, each including a quiz. It pairs well with our other business courses and sits within our full range of CPD courses.
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