Conflict is an inevitable part of any relationship. No matter how much we like or even love another person, we will not be in full agreement all of the time. Unfortunately, most people have never been taught how to handle arguments or resolve disputes.
This course is packed with practical tips and strategies to help you understand another person’s point of view, work together to come up with viable solutions and hold constructive conversations that will strengthen your relationships.
You will learn:
- Why listening is key to conflict resolution, and how to further your understanding via active listening techniques
- How to see a situation from another person’s point of view by using a three-point strategy
- How to successfully negotiate and reach an amicable compromise
- The differences between assertive, passive, passive-aggressive and aggressive behaviour, and how to use positive ‘I’ statements to communicate your point of view
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Course content
4 modules · 2.5 hours of learning
- Module 01: Listening Skills (includes quiz)
- Module 01: Listening Skills (video)
- Module 02: Changing Your Perspective (includes quiz)
- Module 02: Changing Your Perspective (video)
- Module 03: How to Negotiate (includes quiz)
- Module 03: How to Negotiate (video)
- Module 04: Assertive Behaviour (includes quiz)
- Module 04: Assertive Behaviour (video)
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