Understanding and demonstrating assertiveness skills in the workplace is crucial for career success and for a business to drive sales in a competitive marketplace. This training offers a wealth of information on how to improve assertiveness and confidence, both professionally and personally.
Employers can benefit from knowing their team has the knowledge and skills to demonstrate assertive behaviours, making employees more likely to succeed in their role and bring benefits to the organisation.
The course covers:
- A definition of assertiveness and the differences between assertive, aggressive and passive behaviour styles
- Practical tips on how an assertive style can help an employee achieve their career goals
- The balance between assertive and confident behaviours when building professional and personal relationships
- How assertiveness links to body language and listening skills
- Practical tips for using assertive communication in a variety of scenarios
- Overcoming barriers to assertive thinking and behaviour, including flawed thinking processes and negativity
- How to be more influential in the workplace
This course runs to 5 modules and around 5 hours of learning, part of our mental health and wellness and CPD courses ranges.
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