This detailed course is ideal for any employees in your organisation who work in a telesales role and want to expand their knowledge or take the next step in their career. Packed with practical tips and tools, the course is structured to give learners maximum flexibility to study at their own pace.
On completion, your team members will have developed the tools they need to succeed in telesales and drive sales and customer satisfaction for your business.
What’s covered
- What telesales is, and the personal attributes and skills needed to sell effectively over the phone
- Guidance on customer needs, motivations and purchasing decisions, and how to use this to achieve sales success
- The importance of communication skills, including creating your own personal communication style
- What neuro-linguistic programming is and how it can support the telesales profession
- The importance of solid product and service knowledge in a telesales role
- Ways to build rapport with customers and overcome concerns and complaints to create trust and repeat business
- Tips on how to effectively close a sale and keep customers coming back
Course content
This course has 4 modules and around 6 hours of learning: What Makes People Buy?; Call Scripts and Individual Style; Your Product or Service and Business; and Closing the Sale. It is also available as in-house training for teams.
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