Telephone and online customer service are now the norm, but face-to-face customer service remains a key skill in many sectors. Whether you are handling a customer complaint or meeting a long-term client to discuss their needs, good communication and a genuine willingness to understand their perspective are essential.
In this course, you will learn how attitude, verbal communication and body language all shape the outcome of a customer interaction, equipping you to deliver outstanding service every time.
You Will Learn
- Why creating a positive first impression matters, and how to listen so a customer feels heard
- Why sensitivity to a customer’s needs matters, and how to deepen your understanding of their situation
- How to use body language to convey authority and assertiveness
- How your smile, voice, gestures and handshake can be used to good effect when meeting someone for the first time
This short 2-module course is part of our business courses collection, alongside our wider CPD courses.
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