Unfortunately, aggressive people are everywhere. Regardless of your job or role within an organisation, there is a good chance you will have to work with an aggressive individual at some point.
If you are not prepared, this can create a lot of stress and anxiety, making work feel unbearable and potentially spilling over into your personal life. Learning how to cope before it becomes problematic is the best way to handle what could otherwise be a difficult situation. This course explains how to work well even when a colleague has an aggressive personality.
It begins by discussing the various types of aggression you are likely to encounter at work. Next, it reviews strategies that are successful when used with aggressive people, including becoming more assertive in your own communication. Finally, it gives you guidance on how to resolve workplace issues quickly to reduce the impact of aggressive behaviour.
You will learn
- The difference between hostile expressions, obstructive behaviours and direct aggression
- How to identify which category of aggressive behaviour you are dealing with at any given time
- The different ways passive-aggressive and overtly aggressive individuals behave at work
- The best strategies for dealing with aggressive behaviour
- The importance of assertive communication at work, especially with aggressive colleagues
Course content
1 module · 0.75 hours of learning
- Module 01: Working With Aggressive People (includes quiz)
This short course is part of our Administration & HR courses and our CPD Courses collection, ideal for anyone managing workplace conflict.
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