Conflicts are almost a certainty. While in some situations conflicts are harmless, in others they can cause real tension. Sometimes it is easy to work through challenging situations, but when things are hard to deal with, it helps to have tools that can defuse the issue — this is where the Thomas-Kilmann Conflict Mode Instrument (TKI) comes in.
Professors of management Ken Thomas, PhD and Ralph Kilmann, PhD, created the TKI to help with conflict resolution. It works with organisations and individuals to assess how they deal with conflict and where they can make changes so that effective resolutions can be reached — empowering people to make the right choice and handle future, unexpected conflict situations.
You Will Learn:
- What the Thomas-Kilmann Conflict Mode Instrument (TKI) is and why it is a useful management tool
- How the TKI works and when it can be applied
- The five conflict-handling modes that can be implemented in almost every conflict situation
- The benefits of the TKI for individuals and for members of an organisation
- How to obtain TKI training and certification
The course comprises 5 modules (around 3 hours of learning), each including a video and quiz.
This course is part of our Administration & HR courses and our Personal Development training range.
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