This course is a guide for anyone interested in working as an administrator in an office setting, including personal assistant (PA) and secretarial positions. It is also ideal for those who already hold administrative positions and want to develop new skills.
Each module evaluates a specific skill necessary in every administrative role, from general skills such as customer communication and workplace confidence, to more specific skills such as business writing and useful computer applications. Employees in these positions have to deal with senior staff, customers and other businesses, so this course offers a deeper look at the abilities needed to do administration jobs with greater ease, skill and confidence.
What you will learn
- Valuable skills that will help in any administrative position
- How to use Microsoft Outlook and Excel
- How to communicate with senior staff
- How to communicate with customers and clients in a professional manner
- How to manage your time and stay organised in your job
Course content
This course has 10 modules and around 7.5 hours of video-based learning, covering calendar management, business writing (letters, faxes and emails), telephone skills and self-confidence, travel arrangements and invoicing, time management and filing, customer care and complaints, presenting and proofreading, typing and word processing, Outlook and Excel, and organising meetings.
See more Administration & HR courses or browse our full range of CPD courses at Skills Pad.
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