Questioning and Listening Techniques Certification

Questioning and listening techniques are at the heart of effective communication in an organisation. Poor and ineffective communication is as much a cost to the business as effective communication is an asset.

On the subject of communication, this is not just a case of efficiently and effectively passing on work instructions, but it encompasses everything from giving and receiving feedback, negotiations, customer service and teamwork.

Poor and ineffective communication damages productivity and staff morale. This course teaches the two vital communication tools, showing how they work in building constructive business and personal relationships.

It builds on the existing skills of an employee and develops new ones to make them both a good listener and a good questioner, to get the most out of their relationships with colleagues.

What’s covered in the course?

Staff members can expect to cover the following on this course:

• Existing questioning and listening skills are supported and enhanced, and new ones are developed;
• An understanding of the most important communication skills;
• How to communicate more effectively;
• The causes and consequences of miscommunication;
• Advice for implementing important listening and questioning skills in the workplace;
• How to identify hidden meanings in communication and how they give insight into expression;
• Learning to actively and reflectively listen to reveal important information and insight;
• Effective questioning to assist in analysing information in interactions with others;
• How to effectively and accurately ask many types of questions and understand in what situations they should be asked;
• Techniques to utilise the information received from questions to improve clarity and clear up ambiguity;
• How to implement an action plan to enhance strengths and continue to build knowledge;
• How to provide and use positive feedback for personal development.

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