Please note: the Microsoft Outlook Level 2 course is designed for the Microsoft 365 version of Outlook — other versions may have variations in functionality.
This course provides intermediate training to help professionals boost productivity by mastering essential skills in task management, contact organisation and meeting scheduling. Designed for both personal and professional users, it covers key tools that streamline workflows, improve communication and elevate Outlook proficiency across 16 modules and around 15 hours of learning.
What you will learn:
- Tasks and contacts – navigate tasks, organise contacts and create contact groups
- Meetings and appointments – schedule, respond to, cancel or edit meetings and set follow-up flags
- Email management – use rules for automated organisation, create search folders and explore mail delivery options
- Customised communication – add voting buttons, design personal stationery and create custom email styles
- Efficient searches – quickly locate emails with search tools and organise them into folders
Enrol on this course to streamline your workflow and enhance your productivity. If you are new to Outlook, start with our Microsoft Outlook Level 1 Certificate, or progress further with the Microsoft Outlook Level 3 Certificate. Browse more options in our Administration & HR training category.
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