Learning how to handle social media criticism is essential for anybody looking to protect their brand image and avoid negative repercussions online, whether you are directly responsible for social media management or looking to improve your company’s social media policy.
This course provides a comprehensive guide to handling social media criticism, through establishing effective social media policies and learning how to respond effectively.
From the correct tone and timing of your response, to effective tips for keeping your brand undamaged and your customers happy, this course covers everything you need to know about handling social media criticism as effectively as possible.
You will learn
- How to establish a solid social media policy
- How to respond at the correct time and in the correct manner
- The importance of honesty and compensation in keeping customers happy
- How to effectively deal with provocation and trolling
Course content
1 module · 0.75 hours of learning, including a quiz.
This course is part of our Advertising & Marketing courses, and pairs well with our Business courses.
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