Electronic Customer Service Certification

Traditionally, companies provided customer service face-to-face or by telephone. This changed with the advent of the internet, which has made it relatively inexpensive and simple to deal with customer queries via email and live chat services.

Effective electronic customer service is built on a foundation of netiquette, the principles of written communication and a solid understanding of customer service. In this course, you will learn how to combine these factors to successfully offer your customers a great experience.

You will learn:

• Why electronic customer service is now the norm in modern businesses
• Why electronic customer service comes with advantages and disadvantages
• How to send appropriate online messages that positively engage customers and solve their problems
• How to show courtesy online and strike the right tone in both your emails and on your website
• The principles of good customer service and how these translate to an electronic environment

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