Questioning and listening techniques are at the heart of effective communication in any organisation. Poor, ineffective communication is as much a cost to a business as effective communication is an asset.
Communication isn’t just about efficiently passing on work instructions — it encompasses everything from giving and receiving feedback to negotiation, customer service and teamwork. Poor communication damages productivity and staff morale, and this course teaches the two vital communication tools, showing how they work together to build constructive business and personal relationships.
It builds on your existing skills and develops new ones to help you become both a good listener and a good questioner, getting the most out of your relationships with colleagues.
What’s covered in the course?
- Enhancing existing questioning and listening skills and developing new ones
- Understanding the most important communication skills
- How to communicate more effectively
- The causes and consequences of miscommunication
- Advice for implementing listening and questioning skills in the workplace
- How to identify hidden meanings in communication
- Active and reflective listening to reveal important information and insight
- Effective questioning to help analyse information in interactions with others
- How to ask different types of questions and know when to use them
- Using the information gained from questions to improve clarity and reduce ambiguity
- How to build an action plan to enhance strengths and continue developing
- How to give and use positive feedback for personal development
The course comprises 5 modules and around 8 hours of learning. Explore our professional development courses or browse the full CPD-accredited course library.
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