Traditionally, companies provided customer service face-to-face or by telephone. That changed with the internet, which has made it relatively inexpensive and simple to deal with customer queries by email and live chat.
Effective electronic customer service is built on a foundation of netiquette, the principles of written communication, and a solid understanding of customer service. In this course, you’ll learn how to combine these factors to give your customers a great experience.
You will learn:
- Why electronic customer service is now the norm in modern businesses
- The advantages and disadvantages of electronic customer service
- How to send online messages that positively engage customers and solve their problems
- How to show courtesy and strike the right tone in emails and on your website
- The principles of good customer service and how they translate to an electronic environment
The course runs across 3 modules and around 30 minutes of learning, each including a quiz.
See more sales and customer service courses or browse our full CPD course library at Skills Pad.
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