This course is also available as in-house training; contact Skills Pad to find out more.
It’s likely that your business relies on communication with customers daily, so having employees with the right skills to communicate clearly and effectively is crucial to the success of your organisation. This course gives your team the skills and knowledge to build on their existing communication skills.
The bite-sized modules offer a wealth of information about different communication styles, why they matter and how to improve professional and personal communication.
What you will learn:
- What high-impact communication is and how to use it for maximum business success
- A guide to understanding your own communication style and how to make positive changes to it
- How to use good communication skills to make positive impressions and build professional relationships
- The importance of first impressions and how to build rapport and trust quickly
- Some of the barriers to good communication and how to get around them
- Why body language is important when communicating, with practical guidance for the workplace and personal situations
- How to use active listening techniques to develop empathy and understand other people’s perspectives
- How to deal with negative behaviours positively and turn around difficult situations
- How to elicit both positive and negative feedback and use it for continuous improvement
The course is made up of 5 modules (10 hours of learning) and sits within our personal development courses, alongside our wider sales and customer service courses.
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