This extensive and comprehensive course on body language and non-verbal communication is a great way to help employees learn more about successful communication, allowing them to professionally liaise with customers and colleagues and giving them the confidence to negotiate, sell and resolve conflict more effectively.
Body language is increasingly recognised as an important, but often neglected, form of personal and professional communication, and this course offers valuable insight into the field, including tips on its practical application.
What’s covered in the course:
- The importance of body language in communication generally, and how it is interpreted across different cultures and throughout history
- How to read body language through non-verbal signals such as gestures, postures and expressions, including spotting lying behaviours and negative body language, and what to do if you identify these signs
- Using body language in a professional and business capacity, such as when interviewing candidates, negotiating deals or resolving customer issues
- Using body language in a personal capacity to foster positive relationships built on honest communication
This course comprises 10 modules and around 15 hours of learning. It forms part of our personal development and CPD courses categories.
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