Retail banking is growing in popularity worldwide as banks compete for market share among private clients. It differs from traditional banking by focusing on the customer and their needs, putting packages and plans in place to ensure those needs are met.
This course is suited to anyone already working in banking, or interested in a career within it, and provides a full insight into the world of retail banking, ending in an industry-recognised certification.
What’s covered in the course
- An introduction to retail banking and why it matters, now and in the future
- Financial systems and how they link to retail banking
- Different types of banking and banking channels
- Retail banking products and how they differ from traditional banking products
- Retail mortgages and loans, and banking services and payment systems
- Banking operations relevant to the retail banking sector
- The importance of great customer service
- Money laundering: what it is, how it is carried out, and what to watch out for
The course comprises 14 modules across 12 hours of learning. See our other accounting and finance courses or browse the full range of CPD courses at Skills Pad.
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