Problem solving is a skill needed in every area of life, from unexpected issues at home to workplace challenges. For those in the business world, not having strong problem-solving skills can be the difference between lucrative success and significant failure.
Identifying, addressing and solving problems is not always easy, but there are key techniques and methods you can master to make problem solving a far less daunting task. This course explores problem solving in detail, including the essential skills you need to develop. It begins with a brief introduction to problem solving and its basic steps, before covering how to identify why a problem is occurring, with a step-by-step guide to applying this in your own life. It also reviews a four-phase problem-solving technique commonly used in UK workplaces, and finishes with the five steps needed to correct an issue once it has been identified.
You will learn
- The basic steps involved in solving any problem
- How to determine the root cause of an issue
- How to use one of the most popular problem-solving methods used across industries
- How to come up with a series of solutions that may address the issue
- The importance of post-implementation testing and evaluation
This certification comprises 1 module (0.75 hours of learning), including a quiz.
Explore more courses in our Personal Development courses, or browse our Professional Development courses for related workplace skills.
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