It takes specific skills and an understanding of the dynamics of people, in order to efficiently run an office. This Office & Reception Management Certificate course is designed to provide an employee with those exact skills.
Demonstrating organisational competence in this field opens doors to advancing an employee’s career in the business.
This programme consists of 18 modules, designed to provide an insight into what is expected from a person working in an office environment.
The industry-approved certificate provides the employee with confidence-building skills, to enable them to move up in their career.
What’s covered in the course?
The 18 modules cover both office management and interpersonal problem-solving skills, as well as providing insight into the way in which the employee tends to react in these situations.
The office receptionist performs a vital role as the ‘face of the business’, creating a first impression that influences visitors’ perceptions of the organisation’s culture.
Communication skills, teamwork and office administrative systems, basic financial management – managing petty cash and office supplies – are also included, as well as the planning and scheduling of meetings, minute-taking and report-writing.
As the person in this position usually deals with colleagues at all levels of the organisation, it is important that they understand managerial issues and responsibilities.
Performance management and appraisals, staff promotions, recruitment and selection and compliance with equal opportunities and diversity in the workplace legislation are all covered, together with the importance of good health and safety practices.
The use – and abuse – of social media and its role in the office environment brings the learner up-to-date with the current thinking in this field.
The team member will learn:
- How to handle staff and understand their performance;
- The legal side of various policies and health and safety;
- Communication;
- How to deal with customers and colleagues;
- Financial aspects: petty cash and office supplies;
- Office layouts;
- The art of delegation;
- Social media;
- How to handle meetings, including chairing them.
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Course content
18 modules · 15 hours of learning
- Module 1: Introduction
- Module 1: Introduction
- Module 2 : Personality/Confidence
- Module 2 : Personality/Confidence
- Module 3 : Meeting and Greeting customers
- Module 3 : Meeting and Greeting customers
- Module 4 : Effective Communication
- Module 4 : Effective Communication
- Module 5 : Reception Workstation & Teamwork
- Module 5 : Reception Workstation & Teamwork
- Module 6 : Development & Implementation of new Administrative Systems
- Module 6 : Development & Implementation of new Administrative Systems
- Module 7 : Recording office expenditure and managing the budget
- Module 7 : Recording office expenditure and managing the budget
- Module 8 : Organising the office layout and maintaining supplies
- Module 8 : Organising the office layout and maintaining supplies
- Module 9 : Organising and chairing meetings
- Module 9 : Organising and chairing meetings
- Module 10 : Ensuring adequate staff levels
- Module 10 : Ensuring adequate staff levels
- Module 11 : Managing Performance
- Module 11 : Managing Performance
- Module 12 : Delegation
- Module 12 : Delegation
- Module 13 : Promoting Staff Development and Training
- Module 13 : Promoting Staff Development and Training
- Module 14 : Implementing and Promoting an Equality and Diversity Policy
- Module 14 : Implementing and Promoting an Equality and Diversity Policy
- Module 15: Writing reports
- Module 15: Writing reports
- Module 16: Health & Safety
- Module 16: Health & Safety
- Module 17: Attending Conferences and Training
- Module 17: Attending Conferences and Training
- Module 18: Management of Social Media
- Module 18: Management of Social Media
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