Every business will have to deal with dissatisfied customers from time to time. Understanding how to resolve customer grievances so they return in future is key to growing a business’ profits and reputation.
In this course, you will learn what successful businesses do to retain their customers and how they use the principles of great customer service to quickly resolve complaints. You will learn how to communicate with difficult customers, how to use complaints as an opportunity to improve, and how your attitude can make all the difference in resolving a challenging situation.
You will learn:
- Why every customer deserves outstanding service, and how to respond if a customer makes an unjustified complaint
- How to make a customer feel valued and respected
- How to listen to a customer, show empathy and ask the right questions when they make a complaint
- Why staff need sufficient background knowledge of the products and services they are selling
- Why problem-solving is a key skill you must develop to placate a dissatisfied customer
The course is delivered across two modules, each including a quiz, with around half an hour of learning in total.
See more business courses, or browse our sales and customer service courses at Skills Pad.
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