If you own a hotel and are looking to train staff in how best to run reception, this course is ideal for your business needs. It is also a great way to make sure new employees cover every aspect necessary for the frontline of your hotel business.
As a hotel receptionist, your team members have the pivotal role of taking customer requests and making them a reality, co-ordinating between staff and management and working as the backbone of your hotel. This course is offered entirely online, giving your employees the freedom to study wherever and whenever is most convenient for them.
Through 16 modules, any team member will quickly grasp what it takes to become an invaluable asset in the hospitality industry.
What’s covered in the course
- The different positions in hotel reception and how to train for those that best suit your business’s needs
- How to take reservations and check guests in and out
- The importance of customer service and how to keep customers happy
- Why you must be aware of both verbal and non-verbal communication
- Telephone etiquette and why it is central to the hotel receptionist role
- Dealing with unhappy or angry guests and how to appease them
- The duties a hotel receptionist is responsible for and the relevant technical and clerical skills
- How to work well with the various departments throughout your hotel
- Dealing with stress in the job
- The legal issues that may impact your employees and customers
Course content
16 modules · 10 hours of learning, covering standard procedures, customer service, communication, telephone handling, difficult guests, admin skills, computer skills, brand standards, teamwork, safety and security, sales and marketing, presentation, stress management and legal issues.
This course is part of our Administration & HR courses, and is especially relevant if you work in our Hospitality & Tourism courses category.
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