Our Admin PA and Secretarial training is a guide for those interested in working as any kind of administrator in an office setting. This includes personal assistant (PA) and secretarial positions. It’s also ideal for those who currently hold administrative positions and want to expand their skills in order to learn new tips and tricks.
In each module, the course will evaluate a specific skill that is necessary in every administrative position. We will go over general skills, such as customer communication and confidence in the workplace, as well as more specific skills, such as business writing and useful computer applications.
Participants in this course will acquire valuable information that is directly applicable to any administrative position. Whether they be as a PA or a secretary, jobs in administration deal with many aspects of a business.
Employees in these positions have to deal with senior staff and customers, as well as other businesses. In order to do so effectively, they need to have a wide array of skills that address all these areas. This course offers a deeper look at these necessary abilities and leaves students able to do their administration jobs with greater ease, skill and confidence.
Our Admin PA and Secretarial training covers:
- Valuable skills that will help in any administrative position
- How to use Microsoft Outlook and Excel
- How to communicate with senior staff
- How to communicate with customers and clients in a professional manner
- How to manage your time and keep organised in your job
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Course content
10 modules · 7.5 hours of learning
- Module 01: Introduction and Calendar Management (includes quiz)
- Module 01: Introduction and Calendar Management (video)
- Module 02: Writing Letters, Faxes and Emails in a Business Setting (includes quiz)
- Module 02: Writing Letters, Faxes and Emails in a Business Setting (video)
- Module 03: Telephone Skills and Building Your Self-confidence (includes quiz)
- Module 03: Telephone Skills and Building Your Self-confidence (video)
- Module 04: Making Travel Arrangements and Invoicing (includes quiz)
- Module 04: Making Travel Arrangements and Invoicing (video)
- Module 05: Time Management and Efficient Filing (includes quiz)
- Module 05: Time Management and Efficient Filing (video)
- Module 06: Customer Care and Dealing with Complaints (includes quiz)
- Module 06: Customer Care and Dealing with Complaints (video)
- Module 07: Planning Ahead, Presenting and Proofreading (includes quiz)
- Module 07: Planning Ahead, Presenting and Proofreading (video)
- Module 08: Typing and Word Processing (includes quiz)
- Module 08: Typing and Word Processing (video)
- Module 09: A Quick Look at Microsoft Outlook and Excel (includes quiz)
- Module 09: A Quick Look at Microsoft Outlook and Excel (video)
- Module 10: Organising Meetings and Effective Communication (includes quiz)
- Module 10: Organising Meetings and Effective Communication (video)
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