Health & Safety CoursesCPD CoursesNon AccreditedPersonal Development CoursesConstruction Courses

Mental Health In Construction Certificate

Original price was: £175.00.Current price is: £125.00.



Modules Include

Module 1: Introduction to Mental Health in the Construction Industry

Why we need to normalise the discussion of mental health, to remove the stigma in the construction industry
How the working conditions in construction contribute to mental ill-health in workers
Some of the common signs of mental ill-health, and how to spot them
The importance of speaking out, and why a shift in culture is important within the construction industry

Module 2: Common Mental Health Problems: Depression and Anxiety

What depression and anxiety are, and how to recognise them in yourself and/or those around you
What to do if you are experiencing any of the symptoms of anxiety, depression or chronic stress, to the degree that you feel it is impacting your mental health

Module 3: Seeking Help

How mindset can affect your ability to help yourself and be helped
That great strength lies in speaking out — you empower others and contribute to a shift in culture around mental health; it isn’t a sign of weakness to speak out
Seeking help doesn’t need to be complicated and always begins with something manageable and bite-size — a conversation with someone you already trust

Module 4: Shifting Stigma in the Construction Industry

The context and cost of mental health, and how it is affecting the construction industry, at both a human and economic level
How to recognise the signs of mental illness in the construction workplace
What employers can do about this, and what individuals and society collectively can do to shift the stigma
Positive initiatives underway within the industry and where changes need to take place, to enable things to be improved

Module 5: Your Wellbeing Toolbox

Mindset and self-awareness
Importance and benefits of diet and exercise. Prioritising sleep.
Goal setting
Social wellbeing / Mindfulness practices: yoga/meditation/breathing

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Introduction to the Mental Health In Construction Certificate :

Unlock the potential of exceptional customer service with the Mental Health In Construction Certificate . This comprehensive course enhances your abilities across various communication platforms. Engage with customers more effectively, whether in person, over the phone, or online, by consistently exceeding expectations and delivering superior service.

What You Will Learn in the Mental Health Awareness in Construction Course:

Embark on a learning journey with detailed modules that you can complete at your leisure, usually within ten hours. Additionally, each module is fully accessible from any digital device, providing flexibility to study from virtually anywhere at any time.

Core Learning Modules of the Mental Health Awareness in Construction Course:

Effective Communication: Firstly, master the art of making an outstanding first impression and maintaining effective communication. Delve into verbal and non-verbal communication strategies that make a difference. Advanced Telephone Techniques: Secondly, develop strategies for enhancing service over the phone, ensuring clear and positive interactions. This module covers tone, pacing, and techniques for handling multiple calls efficiently. Digital Customer Service: Thirdly, explore the fundamentals of online customer support and learn to manage digital interactions effectively. This includes using tools and platforms that enhance the online customer experience. Conflict Management: Lastly, equip yourself with robust techniques for managing challenging customer scenarios with professionalism and confidence. Focus on resolution strategies and maintaining composure under stress.

Additional Learning Outcomes of the Mental Health In Construction Certificate :

Customer Psychology: Gain insights into the psychological aspects of customer interactions to better anticipate and meet diverse customer needs. Service Personalization: Moreover, acquire skills to tailor your service approach to different customer personalities and scenarios, ensuring a personalized and responsive customer experience. Feedback Management: Finally, develop critical skills in soliciting and managing customer feedback to continually improve service quality.

Comprehensive Benefits of the Mental Health Awareness in Construction Course:

By achieving the Mental Health Awareness in Construction Course, you will:

Enhance Customer Interaction Skills: Firstly, gain advanced skills to exceed customer expectations in various service environments. Boost Professional Confidence: Secondly, strengthen your confidence across all customer service platforms, preparing you for any challenge. Impact Business Outcomes Significantly: Lastly, understand how delivering top-notch customer service can improve customer retention, boost sales, and enhance your company’s reputation.

Why Businesses Choose This Diploma:

Business leaders recognize the transformative impact of effective customer service training on their operations. With the Mental Health Awareness in Construction Course, you prepare to meet modern customer needs and position yourself and your business for significant growth.

Participants in this diploma program not only acquire practical skills but also gain a strategic understanding of implementing these skills effectively to drive real business results. Whether you’re a small business owner or a corporate manager, the principles taught are adaptable and essential for improving customer service operations.

Explore the latest strategies in customer service to enhance your skills further at Business News Daily.


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