CPD CoursesNon Accredited
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Medical Secretary Diploma

Original price was: £189.00.Current price is: £125.00.


Boost your career with our online Medical Secretary Diploma Course, designed to equip you with essential skills for effective management in healthcare settings. Master patient confidentiality, medical terminology, and appointment scheduling, all while preparing for a recognized certification from the comfort of your home.
Modules Include

Module 1: Introduction, Job Role and Responsibilities

Who is a medical secretary?
Job role and duties
Overview of attributes and skills
Job profile

Module 2:How to manage Appointment Scheduling

Why appointment scheduling is crucial to medical offices
Guidelines for successful appointment scheduling
Tips and strategies to make appointments for new patients and established patients
Types of appointment reminders

Module 3: Filing Systems in Medical Offices

Importance of filing in medical offices
Effects of using an unreliable or inefficient filing system
Guidelines to set up a medical filing system
Alphabetic, numeric and geographical filing systems

Module 4:Patient Confidentiality in the Healthcare Industry

Importance of patient confidentiality
The concept of patient confidentiality and what it entails
Difference between patient privacy and confidentiality
Factors that increase breach of confidentiality in a medical office

Module 5: Definition, Purpose and Benefits of Medical Records

Importance of medical records
Form and content
Guidelines to create medical records
Difference between medical records and health records

Module 6: Understanding Medical Terminology and Jargon

What is medical terminology?
Importance of medical terminology for non-clinical staff
Pathology and X-rays
Important medical terms that you should be familiar with

Module 7:Information Technology and Computer Usage in Healthcare Administration

Understanding the basic operation of a computer
Electronic prescriptions
Patient Registration
Patient Administration system

Module 8: Information Technology and Computers

Importance of information technology and software in the healthcare industry
Basic components of a computer workstation
Computer applications for non-clinical staff
Word processing, spreadsheets, internet and intranet


Medical records in clinics and hospitals
Types of physical filing systems for medical files
Guidelines for good record keeping
Tips to maintain paper medical records

Module 10:Health and Safety in a Healthcare Setting

Importance of health and safety in the healthcare sector
Types of risks and hazards
Guidelines and tips to reduce hazards
Clinical waste disposal

Module 11:Supplies and Inventory Management and Administration

Definition of inventory
Manual inventory systems for smaller medical offices
Tips for medical inventory management
Different types of medical inventory

Module 12:Communication Skills in a Medical Office

Greeting new and established patients
Etiquette in the reception area; patient information booklets
Managing incoming and outgoing telephone calls
Managing incoming and outgoing correspondence

Module 13: Communication Skills in a Medical Office Part II

Nonverbal communication and body language (kinesics)
Facial expressions, gestures, posture and eye contact
Professional dress code in medical offices
Cross-cultural capabilities and communication skills

Module 14:Implementing and Promoting an Equality and Diversity Policy

Law, Medical Services and Ethics

Module 15: Medical (Clinical) Coding, Billing and Important Aspects of Medical Administration

Medical coding and billing process
Patient check-in
Medical coding procedures
Patient checkout

Module 16: Career Information and Prospectsy

Review of duties and skills required
Education, training and development
Job prospects and hours of work
Medical secretary interview questions

Please scroll down for further Frequently Asked Questions and Answers

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Medical Secretary Diploma Course Overview

In the United Kingdom, a medical secretary plays an indispensable role in any healthcare practice. As the primary point of contact for patients, you schedule appointments and provide essential support to doctors to ensure the highest standard of patient care daily. Whether you have a passion for helping others, are seeking a new career path, or want to test your organizational skills, this role could be a perfect fit.

Introduction to the Medical Secretary Diploma

The Medical Secretary Diploma offers a richly detailed online course designed to arm you with the vital insights, knowledge, and skills needed for daily duties in the medical field. You can study on any device with internet access, allowing the flexibility to learn from anywhere at any time. Furthermore, you can complete the course quickly from home or pace your studies around a full-time job. Additionally, you can access every module 24/7, enabling you to revisit material whenever necessary. After completing the course, you will take a multiple-choice test, and upon passing, you can immediately download and print a verifiable certificate. Learn more about the role of medical secretaries and certification processes at Health Careers UK.

Curriculum and Learning Outcomes

This course equips you with comprehensive knowledge to secure a secretarial position within the medical industry, offering a rewarding career path. Key learning areas include:

  • Role and Responsibilities: Firstly, learn the daily responsibilities, job profile, and essential attributes of a medical secretary.
  • Appointment Management: Secondly, gain insider tips on managing bookings, understanding the importance of scheduling, and setting reminders.
  • Filing Systems: Also, learn about different filing systems used in medical offices and how to establish an effective system. Discover filing system best practices at American Health Information Management Association.
  • Patient Confidentiality: Moreover, explore the critical aspects of patient confidentiality and privacy. Find out more about patient confidentiality at General Medical Council.
  • Medical Records: Additionally, understand the significance and benefits of properly managed medical records.
  • Medical Terminology: Similarly, familiarize yourself with medical jargon and terminology to stay informed. Enhance your medical vocabulary at MedTerms.
  • Information Technology: Next, discover the use of IT in the medical field, from basic computer skills to managing electronic prescriptions and patient registrations.
  • Health and Safety: Furthermore, learn the importance of maintaining health and safety standards in the workplace. Learn more at Health and Safety Executive.
  • Supplies and Inventory Management: Lastly, master the management of supplies and inventory.
  • Communication Skills: Finally, develop the communication skills necessary to be an effective medical secretary.

Benefits of the Course

Enrolling in the Medical Secretary Diploma offers numerous advantages, ensuring you are well-prepared to manage your career in this field:

  • Flexibility: Study at your own pace and on your preferred device—computer, laptop, tablet, or phone.
  • Recognition: Moreover, earn an industry-recognized certificate upon successful completion of the course, with the option to verify your credentials online.
  • Resource Access: Additionally, enjoy lifetime access to well-organized, informative modules and continuous online support during your studies.

This course prepares you thoroughly for a successful career as a medical secretary, equipping you with the knowledge and skills to effectively support medical professionals and enhance patient care.


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