CPD CoursesNon AccreditedPersonal Development Courses

Learning Impressive Telephone Techniques

Original price was: £79.00.Current price is: £50.00.


Advance your telephone communication skills with our Learning Impressive Telephone Techniques Certificate course. This program is designed to equip you with the tools necessary to handle professional calls effectively, enhance customer interactions, and maintain high standards of telephone etiquette. Whether you’re in customer service, sales, or any role requiring excellent phone communication, this course provides practical techniques to boost your confidence and performance on the phone.

Modules Include

Module 1: Creating a Professional Image

Discover how to create a professional image and manner over the telephone
Learn to identify and implement telephone etiquette which helps you connect with your caller
Understand how to form positive and lasting initial impressions
Find out how to sound professional and confident over the phone

Module 2: Developing Your Telephone Style

Understand what your telephone manner is and how it affects communication quality
Discover the techniques that can improve clarity of communication over the phone
Understand the importance of being an active listener and how to achieve it on phone
Establish the differences between actively listening and merely hearing

Module 3: Controlling the Telephone Process

Learn how to effectively prepare for interactions over the phone
Understand how to begin a call and grab your caller’s attention
Find out how to plan your call time and put your ego aside to build rapport
Convey the importance of silence and role play within a call

Module 4: Developing Flexibility

Understand how to establish a positive perspective regarding complaints and why it is important
Learn the skills necessary to effectively handle difficult or demanding customers and complaints
Be capable of identifying, negotiating and resolving issues over the phone
Be equipped to confidently handle threats, abuse and phone rage

Module 5: Personal Development

Learn the huge importance of telephone attitude and how to refine it to your advantage
Understand the importance of emotional control and preventing information overload
Define and develop your professional image and actively choose how to present yourself
Discover how to stay positive, keep calm and prevent stress with practical techniques

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Learning Impressive Telephone Techniques Course

Introduction to Learning Impressive Telephone Techniques Master essential phone communication skills with our “Learning Impressive Telephone Techniques Certificate” course. This training is crucial for anyone looking to create a professional and lasting impression over the phone. Whether you’re interacting with customers, clients, or colleagues, the techniques you learn here will elevate your telephone interactions to new heights.

What You Will Learn

  • Professional Image: Craft a professional image over the telephone using top-tier etiquette.
  • Positive Impressions: Learn to form positive and lasting initial impressions to enhance customer trust and loyalty.
  • Effective Communication: Enhance your clarity and listening skills to improve every phase of a business call.
  • Handling Challenges: Gain strategies to effectively manage difficult situations, including demanding customers and phone-based conflicts.

Course Benefits

  • Flexible Learning: Study from anywhere at any time with our convenient online format.
  • Pace Yourself: Progress through the course at your own speed with no set time limits.
  • Versatile Study Options: Access course materials on any internet-enabled device.
  • Supportive Resources: Enjoy the benefit of online support as you learn.

Practical Application and Tools

  • Interactive Exercises: Engage with practical exercises, tests, and worksheets to reinforce learning and evaluate your progress.
  • Real-World Techniques: Apply the knowledge through illustrated examples of key telephone techniques and tools.
  • Stress Management: Learn tools to overcome anxiety and stress related to telephone calls, improving your overall communication efficacy.

Why Enroll in This Course Enrolling in the “Learning Impressive Telephone Techniques Certificate” course ensures you gain the confidence and skills to handle any telephone interaction with professionalism and poise. You’ll not only boost your professional image but also improve your personal communication skills. Upon completion, you will receive a recognized certificate that demonstrates your expertise in telephone communication skills. Explore more and enrol today.


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