CPD CoursesNon AccreditedPersonal Development Courses
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Dealing with Difficult People and Situations

Original price was: £79.00.Current price is: £50.00.


Navigate the complexities of interpersonal conflicts with our Dealing with Difficult People and Situations Certificate course. This course offers essential strategies for professionals across all industries who face challenging interactions in the workplace or with clients. Through interactive scenarios and expert guidance, you will learn to understand different personality types, employ conflict resolution techniques, and use emotional intelligence to de-escalate tense situations effectively. By the end of this course, you will have the tools to foster a more harmonious work environment, enhance your communication skills, and manage stress related to difficult interactions. Enroll today to transform how you handle conflicts and improve your professional relationships.

Modules Include

Module 1: Developing an understanding of human behaviour

Understand the six universal human needs and how they drive individual behaviour.
Learn how to incorporate Transactional Analysis communication skills in the workplace to reduce conflict and increase effectiveness.
Be able to recognise and minimise counterproductive workplace behaviour.
Grasp the importance of employee recognition, appreciation and autonomy for productivity and work quality.

Module 2: Handling difficult people

Identify what behaviours make a person difficult and how you can identify them
Learn how to handle difficult people, focusing on solutions to difficult situations and people.
Find out the underlying causes of difficult behaviour and awkward personalities
Learn how to confidentially challenge people and reduce unnecessary conflict

Module 3: Dealing with difficult situations

Understand the psychology of difficult employees and awkward customers
Learn how to deal with difficult situations and difficult people in the work place
Uncover more about the different types of difficult employees
Discover the tips for managing difficult employees, bosses and colleagues

Module 4: Interpersonal Skills for handling difficult People

Develop personal skills and resilience for dealing with difficult people
Understand how to overcome conflict and move towards negotiation
Learn how to create effective relationships in life and at work
Discover how to extract as much information as possible by actively listening

Module 5: Personal Development

Learn how to reduce your emotional reactions to others by not taking matters so personally
Uncover some of your own limiting behaviours and attitudes towards life and others
Find ways to create a more positive attitude to life and create a better experience for yourself
Understand how our environment and perceptions influence our physical and mental health

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Dealing with Difficult People and Situations Certificate Course

Master Effective Conflict Resolution

Embark on the Dealing with Difficult People and Situations Certificate course to acquire essential skills for handling workplace conflicts effectively. This comprehensive course is designed to empower you with the techniques needed to address and manage challenging interactions and transform them into positive outcomes.

Course Highlights

Introduction to Conflict Management:

  • Understanding Conflict: Learn about the dynamics of conflict and how to effectively manage difficult situations in the workplace.
  • Key Strategies: Gain insights into practical strategies to de-escalate conflicts and promote a cooperative environment.

Effective Communication Techniques:

  • Communication Skills: Master the art of verbal and non-verbal communication to influence positive interactions and outcomes.
  • Active Listening: Develop your listening skills to understand and address the underlying issues in conflicts.

Advanced Resolution Skills:

  • Handling Difficult Behaviors: Explore techniques to deal effectively with challenging personalities and situations.
  • Problem Solving: Employ problem-solving strategies to resolve conflicts constructively and maintain professional relationships.

Creating a Positive Workplace Culture:

  • Promoting Team Collaboration: Learn how to foster a supportive and inclusive work environment that encourages open communication and mutual respect.
  • Policy and Practice: Understand the importance of implementing effective policies that support conflict resolution and enhance workplace harmony.

Benefits of the Course

  • Leadership Development: Equip yourself with the leadership qualities necessary to manage and lead teams effectively through any conflict.
  • Professional Advancement: Enhance your career prospects by mastering skills that are crucial for maintaining a harmonious workplace.
  • Certification: Earn a Dealing with Difficult People and Situations Certificate that validates your expertise in managing workplace conflicts and enhancing team dynamics.

Enroll Now

Take control of workplace dynamics by enrolling in our Dealing with Difficult People and Situations Certificate course. Transform how you interact with colleagues and lead your team towards success with confidence.

For further enhancement of your conflict resolution skills, visit MindTools Conflict Resolution for additional resources and learning opportunities.


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