CPD CoursesNon AccreditedPersonal Development Courses

Questioning and Listening Techniques Certificate

Original price was: £89.00.Current price is: £65.00.


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Modules Include

Module 1: Effective Communication

Understand the significance of effective communication in the workplace and the cost of poor communication
Comprehend the implications of intended meaning versus perceived meaning and learn how to prevent discrepancies
Develop a thorough understanding of communication barriers and blocks and prevent them devaluing communication
Identify communication styles and how they impact the nature and effectiveness of interpersonal communication

Module 2: Listening Skills

Raise awareness of the significance of active and reflective listening and understand the difference between quality listening and merely ‘hearing’
Learn how to devote more mental processing capacity to the act of listening to enhance the quantity of data which can be processed
Understand a variety of listening styles and discover how to apply them appropriately to various scenarios for maximum effectiveness
Identify and prevent listening barriers which hamper efforts to actively listen, build rapport and connect with another person

Module 3: Questioning Skills

Discover the vital role questions play in our everyday communication and how they can be used to strategically gather information
Understand how your questioning stance and intention impacts the way in which you ask for information and receive answers
Identify specific questioning techniques and find out how they are best suited to specific occasions, people and information
Comprehend the pool of question types that can be used to obtain the required information with the appropriate level of detail

Module 4: Information and Understanding

Discover the alarming lack of mutual understanding that is the result of many interpersonal communications and how it impacts individuals and businesses
Learn how to best gather and confirm information using question funnels while checking and increasing receptivity
Develop the ability to correctly understand and interpret unconscious hidden and dissonant emotions communicated linguistically and non-verbally
Comprehend the significance of changes in body language and paralinguistics and how they can directly communicate emotional changes

Module 5: Personal Development

Understand how and why to enhance the skills you have learned and find opportunities to practice
Delve into feedback that you have received and gain the confidence to ask for more!
Comprehend how advanced skills could support your personal growth and communication effectiveness
Discover communication strengths and weaknesses and empower development of key skills

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Questioning and Listening Techniques Certificate Course Introduction:

Unlock your potential with our “Questioning and Listening Techniques Certificate Course,” pivotal for mastering effective communication and creating mutual understanding. These essential skills are crucial for building successful personal and professional relationships. Moreover, the course delves into interpersonal communication skills, a foundational element of business success and a trait highly sought after in top employees.

Throughout the course, you will learn how to enhance your questioning and listening techniques, which are key to effectively communicate requirements, express needs, and provide feedback. Additionally, you’ll gain the ability to listen with empathy, thereby building confidence and charisma while propelling your personal development. Conversely, it’s important to note the high costs of poor communication, which can impact both financial outcomes and workplace morale significantly.

Questioning and Questioning and Listening Techniques Certificate Course Overview:

Enhance your questioning and listening skills to communicate more effectively with those around you. Furthermore, deepen your understanding of the causes and consequences of communication failures.

Deepening Emotional Connections:

Uncover hidden meanings in communications and gain insights into the emotional nature of expressions to maximize relationships in the workplace.

Strategies for Clarity:

Learn effective strategies to gather clear and concise information, reducing ambiguity and enhancing clarity.

Constructive Feedback:

Develop methods to provide effective and honest feedback without emotional distress.

Personal Growth Through Communication:

Implement a personal action plan to assess and continuously improve your communication skills.

Questioning and Listening Techniques Certificate Course Benefits:

By completing this course, professionals will significantly improve their practical communication skills, thereby enhancing their ability to gather information, build robust relationships, and understand both the logical and emotional aspects of communication. This comprehensive approach ensures you are well-equipped to navigate any professional environment, increasing both your personal growth and career prospects.

Explore Further:

For a deeper dive into effective communication strategies, visit Forbes’ guide on improving communication skills. Enhance your understanding of emotional intelligence in communication with resources from Psychology Today.

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